Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@sixknots.co or use the self-service return module found by logging into your Six Knots account. Currently, we offer free return shipping.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to package your items. Please note that returns will need to be sent to the following address: 1930 Almond Dr, Finksburg, MD 21048. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at returns@sixknots.co.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Final Sale Items

Certain items are considered final sale and are not eligible for return or refund. Final sale items will be clearly marked at the time of purchase. Please review your order carefully before completing your purchase, as we cannot accept returns or exchanges on these items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@sixknots.co.